Shipping & Returns

Orders for ASL and other PPS products are shipped from San Leandro, CA via USPS Priority Mail or UPS.  Single piece orders under two pounds will usually be shipped Priority Mail.  Others will be shipped UPS.  Alaska and Hawaii require UPS Second Day Air (Blue Label).  Upgraded shipping methods available upon request and at buyer's expense. 

Products in stock usually ship within two business days after payment clears.  For upgraded service, please contact the sales office before placing your order.  The purchaser is responsible for all shipping, packing and insurance charges. 

IMPORTANT: ALL CLAIMS FOR SHORTAGES, MIS-SHIPS, DAMAGE MUST BE MADE WITHIN 3 BUSINESS DAYS AFTER RECEIPT OF GOODS.

Returns

No returns are accepted without prior authorization.   You must contact the sales office for a Return Authorization.  Sorry, no freight collect shipments will be accepted.  This means the return must be shipped freight prepaid.

DOA
If you receive a product that does not function properly out of the box, contact the sales office immediately.  Though there may occasionally be a defective product, most problems with intercom system are related to wiring, terminations or improper sidetone settings on the stations.  If it is suspected that the product is defective, ASL-USA will ship a replacement upon receipt of the defective unit and cover the outbound shipping charges or upon request, refund the purchase price less shipping and handling charges subject to the following:
1. The ASL-USA sales office must be contacted within three days of receipt of goods.  (This means: test all items as soon as you receive your shipment, even if the system does not need to be used immediately.)
2. If returned, the item must be in its original packaging with all accessories including manual, power cable, spare fuses, mic windscreens, etc.  Items returned for credit that show visible wear or are missing packaging or accessories are subject to a 15% restocking fee.  Items returned for credit that show excessive wear or signs of abuse are will be repaired under warranty and returned to the original purchaser.
3. If a returned item is found not to be defective upon receipt at ASL-USA, it will be sent back to the sender at their expense.

In Service Failure
If your ASL product fails in the course of normal use, contact the factory to make arrangements for return and repair.  Please see our warranty statement here.   If the product is in warranty, it will be repaired or exchanged at the sole discretion of ASL-USA.
The user pays return freight to ASL-USA.  ASL-USA pays freight back to the customer.

Out of Warranty
If a product is deemed to be out of warranty due to expiration of warranty period, mis-use or abuse, ASL-USA will provide an estimate of repair costs and obtain authorization to proceed from the paying party before any repairs are made.

Returns for Other Reasons
Returns for mis-ordered items are subject to a 15% restocking fee. If returned, the item must be in its original packaging with all accessories including manual, power cable, spare fuses, etc.  Items returned for credit that show visible wear or missing original packing material are subject to additional restocking fees.  Items returned for credit that show excessive wear or signs of abuse are will not be accepted. No refunds on shipping and handling charges.

This policy is subject to change without notice.
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